Top Business Group for Human Resources

Application Support Specialist

Category IT
Publish Date Sunday 14-06-2020
Country Egypt
Gender any
Years Of Experience 3 - 5 Years
Salary Negotiable

A multinational company located in Heliopolis is hiring an Application Support Specialist

Job Description:
  • Providing assistance and support to all users of business applications, responding to their queries and requests within company policies and procedures.
  • Writing and maintaining documentation.
  • Monitoring systems resources including performance, capacity, availability, and recover ability.
  • Maintaining problem tracking and resolution databases.
  • Assist in Implementation and testing of the sales force automation system (Sales Buzz).
  • Execute and support accounting team to run all promotions plans.
  • Creates queries and reports for providing timely and accurate information to users.
  • Continuously monitor the various incidents related to the Sales Force Automation applications.
  • Carry on all routine tasks that assure proper and healthy application utilization.
  • Assure users have the right access to the authorized applications/modules on regular basis.
  • Report any miss using for responsibilities or user access to applications.
  • A Bachelor's Degree in Software Engineering, Computer Science, Information Technology, Information Systems, Computer Engineering, or similar
  • Supporting Sales Buzz application is must ” at least one year”.
  • Working knowledge of SQL Databases & basic network configuration
  • Good experience in MS SQL database (2008.,2010,2012).
  • +2 years IT Applications experience in Supporting sales cycle.
  • Familiar with crystal reports is a plus.
  • Knowledge of the sales distribution cycle is a plus.
  • Knowledge of basic accounting concepts is a plus.
  • Excellent analytical & problem-solving skills.
  • FMCG background is preferred.