Top Business Group for Human Resources

Network Specialist

Category IT
Publish Date Sunday 19-01-2020
Country Egypt
Gender any
Years Of Experience 1 - 2 Years
Salary Negotiable

An international company located in Mohandsen is hiring a Network Specialist


Job Description :
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients
Qualifications :
  • Bachelor Degree: computer science
  • Computer skills :Excellent in MS office suit
  • Language : Excellent in Arabic and English (written and spoken)
  • Years of Experience : 1-3 years
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software (eg. Zendesk)
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • BS degree in Information Technology, Computer Science or relevant field
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus