A multinational company located in 6th of October is hiring a Customer Service Supervisor
Job Description :
Handle and respond to customer inquiries concerning products and/or services and troubleshoots solutions to non-functioning products or services and identifying solutions Independently applying subject matter expertise to track, analyze, report, and apply the most appropriate course of action for particular area of responsibility.
Processing customer orders in SAP system after checking the pricing and ensure timely and accurate invoices are in place.
Ensure timely communications with our logistics provider’s warehouse for handling the outbound orders to the customers within the agreed deadlines as required by customers.
Coordinate with the responsible collector(s) to ensure the invoices are delivered on time to the customers.
Attend and resolve the disputed invoices on time and communicate the new amended invoices to the related collector(s) and customers
Maintain documentation and reporting according to established guidelines as may be required by specific job responsibilities
Computer Skills:Excellent in MS office suit
Language Proficiency:Excellent in Arabic and English (written and spoken)
Bachelor Degree:Preferably in Supply Chain or Logistics