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Customer Service Representative

Category Customer Service
Publish Date Tuesday 05-06-2018
Country Egypt
Gender female
Years Of Experience 1 - 2 Years
Salary Negotiable

A multinational company located in Mohandessin is hiring a Customer Service Representative (Female Only)


Job Description:
  • Handle placement tests, students’ registrations and enrollments on the management system.
  • Taking students’ cash and credit cards payments and issuing invoices.
  • Respond to students’ and agents enquiries and bookings via email within 24 working hours.
  • Handle and resolve students’ complaints.
  • Maintain students’ database.
  • Provide appropriate solutions and alternatives within the time limits.
  • Follow up to ensure resolution.
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Giving prompt, clear and accurate information about courses (face-to-face, via email and/or by phone).
  • Listen attentively to students’ requests and enquiries.
  • Follow communicated procedures, guidelines and policies..
  • Helping students with visa issues, accommodation, inquiries, and general assistance.
  • Direct requests and unresolved issues to the designated resource.
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints and details of actions taken.
  • Prepare and distribute customer survey reports.
  • Follow up on customer interactions.
  • Handle inbound and outbound calls.
  • Helping students with visa letters, making calls and general routine office-type work.
  • Helping to keep noticeboard information in ILI reception, café and classrooms up-to-date.
  • Helping to keep website updated with current product information.
  • Making sure that information displayed on all ILI notice boards and front Desk screen is accurate, current and relevant.
  • Being able to talk to students about social activities, or put them in touch with our specialist activity leaders.
  • Supporting educational, Finance, and marketing department with reports, students’ data, history and payment information.

Qualifications:
  • Age: 22-26 years old.
  • Gender: Female only.
  • Graduate from a private international school or from an English section in his/her university
  • Living in nearby Mohandeseen areas
  • Minimum 1-2 years of experience in customer service field only
  • Fluent English
  • Working days/hours flexibility is a must

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