Top Business Group for Human Resources

English Customer Care Agent

Category Customer Service
Publish Date Thursday 18-10-2018
Country Egypt
Gender male
Years Of Experience 0 – New Graduate
Salary Negotiable

A multinational company located in Maadi is hiring an English Customer Care Agent (Males Only)

​Job Description:
  • Call Center
  • Back Office (Handles Calls)
  • Web Chat (Handles Calls)
  • Managelargeamounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service teamsales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

  • Gender : Males Only
  • Age : 20-25 years old
  • Bachelor Degree : Any field
  • Computer Skills : Good in MS Office suit
  • Language Proficiency : Excellent in English and Arabic ( written and spoken )

  • Medical Insurance
  • Overtime