Head Customer Relations Management

Category Customer Service

Publish Date Wednesday 07-02-2018

Country Egypt

Gender male

Years Of Experience 6 - 9 Years

Salary Negotiable

A reputable company located in El Sheikh Zayed is hiring a Head Customer Relations Management

Job Description:

Providing help and advice to customers using your organisation's products or services
Communicating courteously with customers by telephone, email, letter and face-to-face
Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill
Issuing refunds or compensation to customers
Keeping accurate records of discussions or correspondence with customers
Analysing statistics or other data to determine the level of customer service your organisation is providing
Producing written information for customers, often involving use of computer packages and software
Writing reports analysing the customer service that your organisation provides

Qualifications:

Benefits :

Top Business Group for Human Resources