A local company located in 5th settlement, New Cairo is hiring an Operations Support Engineer
Monitor the company operational applications/ system (123 / Inter-Banking switch system, J Switch Interfaces, ATM driving system, credit & debit Host interfaces, Vodafone modules [IVR, billing system, POS channel, HSM & Base24]- Communication line, Servers Processing- Services availability (applications, servers,…etc) to ensure their availability to the end service user during assigned shift.
Anticipate and analyze problems root cause and take preventive action and solve problems that occur during his shift or escalate as per the escalation matrix.
Monitoring & investigating MasterCard (debit and credit) local & international transactions (internet, manual, POS and ATM withdrawal) suspicious transactions during noon and night shifts To assure taking immediate restraining actions (restricting, blocking…etc) in case it turned out to be a fraud case.
Verify batch jobs result and check systems performance To assure batch jobs are completed successfully or escalate to designated department in a timely efficient manner.
Qualifications and Education Requirements
B. Sc. degree in Computer Engineering or equivalent