Top Business Group for Human Resources

Operations Support Engineer

Category Engineering
Publish Date Wednesday 11-10-2017
Country Egypt
Gender any
Years Of Experience 0 – New Graduate
Salary Negotiable

A local company located in 5th settlement, New Cairo is hiring an Operations Support Engineer position


Responsibilities:
  • Monitor the company operational applications/ system (123 / Inter-Banking switch system, J Switch Interfaces, ATM driving system, credit & debit Host interfaces, Vodafone modules [IVR, billing system, POS channel, HSM & Base24]- Communication line, Servers Processing- Services availability (applications, servers,…etc) to ensure their availability to the end service user during assigned shift.
  • Anticipate and analyze problems root cause and take preventive action and solve problems that occur during his shift or escalate as per the escalation matrix.
  • Monitoring & investigating MasterCard (debit and credit) local & international transactions (internet, manual, POS and ATM withdrawal) suspicious transactions during noon and night shifts To assure taking immediate restraining actions (restricting, blocking…etc) in case it turned out to be a fraud case.
  • Verify batch jobs result and check systems performance To assure batch jobs are completed successfully or escalate to designated department in a timely efficient manner.

Qualifications and Education Requirements
  • B. Sc. degree in Computer Engineering or equivalent
  • 0-1 years of experience in a related field
  • Fresh graduate are also welcomed
  • High communication skills
  • Details oriented
  • Good spoken and written English