Category
Engineering
Publish Date
Wednesday 11-10-2017
Country
Egypt
Gender
any
Years Of Experience
0 – New Graduate
Salary
Negotiable
A local company located in 5th settlement, New Cairo is hiring an Operations Support Engineer
Responsibilities:
- Monitorthe company operational applications/ system (123 / Inter-Banking switch system, J Switch Interfaces, ATM driving system, credit & debit Host interfaces, Vodafone modules [IVR, billing system, POS channel, HSM & Base24]- Communication line, Servers Processing- Services availability (applications, servers,…etc)to ensure their availability to the end service user during assigned shift.
- Anticipate and analyzeproblems root causeand take preventive action and solve problems that occur during his shift or escalate as per the escalation matrix.
- Monitoring & investigatingMasterCard (debit and credit) local & internationaltransactions (internet, manual, POS and ATM withdrawal) suspicious transactions during noon and night shiftsTo assure taking immediaterestraining actions (restricting, blocking…etc) in case it turned out to be a fraud case.
- Verifybatch jobs result and check systems performanceTo assure batch jobs are completed successfully or escalate to designated department in a timely efficient manner.
Qualifications and Education Requirements
- B. Sc. degree in Computer Engineering or equivalent
- 0-1 years of experience in a related field
- Fresh graduate are also welcomed
- High communication skills
- Details oriented
- Good spoken and written English
