A reputable company located in Maadi is hiring an IT Help-Desk
Job Description:
Diagnose hardware and software problems, and replace defective components.
Perform data backups and disaster recovery operations.
Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
Perform routine network startup and shutdown procedures, and maintain control records.
Design, configure and test computer hardware, networking software and operating system software.
Confer with network users about how to solve existing system problems.
Monitor network performance in order to determine whether adjustments need to be made.
Load computer tapes and disks, and install software and printer paper or forms.
Analyze equipment performance records in order to determine the need for repair or replacement.
Maintain logs related to network functions, as well as maintenance and repair records.
Research new technology, and implement it or recommend its implementation.
Maintain an inventory of parts for emergency repairs.
Qualifications:
3-4 years of experience in Help Desk.
Communication skills.
Multitasking skills.
Problem-solving skills.
Proven experience as ahelp desk technicianor other customer support role
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
