Top Business Group for Human Resources

Service Delivery Manager

Category Operation
Publish Date Thursday 19-03-2020
Country Egypt
Gender any
Years Of Experience 3 - 5 Years
Salary Negotiable

A multinational company located in Cornish El Nile is hiring a Service Delivery Manager

Job Description:
  • Incident and Problem Management
  • Service Level Management
  • Knowledge Management
  • Event Management
  • Continual Service Improvement
  • Impacting change to all of the above.
  • Documentation & audit
  • Provide daily/weekly/monthly Management Information related to Incident Management / Service Level Management
  • Provide daily/weekly/monthly Management reports related to the project performance and progress.
  • Good communication skills are required to deal with partners and any experience working with non-regional clients would be advantageous.
  • Able to resolve issues under the guidance of our policies, processes and internal controls.
  • Attention to detail to ensure complex customer orders are processed efficiently.
  • Should be a team player and flexible to assist others when workload is high.
  • Have a high regard for customer satisfaction, with the ability to build relationships and effectively communicate.
  • A successful proven track record for not less than 2 years gained within an IT/service/customer contact environment
  • Solid PC skills with capabilities of report generation through Microsoft Excel
  • Knowledge and experience in dealing with external customers - IT environment preferable
  • Educated to bachelor’s degree level or equivalent.
  • PMP Certified preferable.
  • Ability to analyze relevant information to make quality decisions ability to build and develop relationships with people at all levels
  • Numerate Competent in the use of MS Office suite
  • Personal drive and motivation to succeed
  • Demonstrate ability to self-develop
  • Role model in personal behavior and performance standards
  • Flexible and able to cope under pressure