Years Of Experience
1 - 2 Years
An international company located in Giza is hiring an Operational Officer (Italian Speaker)
- Document scrutiny and collection of applications for visa processing
- Handle customer/applicant queries personally or via email,telephone.
- Handle cash and bank related transactions if assigned and ensure100% accuracy
- Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
- Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
- Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
- Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
- Encourage applicants to provide feedback on services provided and their overall experience at the application centre.
- Ensure that the entire process is completed within the mandated Turn Around Time
- Basic Knowledge of Computer skills
- Proficiency in MS office & good typing speed
- Adaptability and presence of mind to handle customer queries and complaints
- Knowledge of local language
- Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
- Fluency in Local Language
- Ability to read write and speak fluently, especially in Italian
- English, knowledge of an additional international language would be very helpful (region specific language can be looked at).