Top Business Group for Human Resources

Operational Officer (Italian Speaker)

Category Administration
Publish Date Monday 08-07-2019
Country Egypt
Gender any
Years Of Experience 1 - 2 Years
Salary Negotiable

An international company located in Giza is hiring an Operational Officer (Italian Speaker)

Job Description:
  • Document scrutiny and collection of applications for visa processing
  • Handle customer/applicant queries personally or via email,telephone.
  • Handle cash and bank related transactions if assigned and ensure100% accuracy
  • Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
  • Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
  • Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
  • Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
  • Encourage applicants to provide feedback on services provided and their overall experience at the application centre.
  • Ensure that the entire process is completed within the mandated Turn Around Time
Qualifications :
  • Basic Knowledge of Computer skills
  • Proficiency in MS office & good typing speed
  • Adaptability and presence of mind to handle customer queries and complaints
  • Knowledge of local language
  • Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
  • Fluency in Local Language
  • Ability to read write and speak fluently, especially in Italian
  • English, knowledge of an additional international language would be very helpful (region specific language can be looked at).