A reputable company located in 5th Settlement is hiring an Operation Manager
Recommends changes in the Design, Development & Implementation of operations strategic plans, MPP, workflows, improvement plans for customer experience, NPS, setting service standards, policies & procedures, quality management, workforce planning, developing and meeting SLA’s, improving performance, increased use of resources and adaptation of new proven technologies to increase efficiency
Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities.
Requisition and maintain inventories of materials or supplies necessary to meet production demands.
Maintain and improve operations efficiency by providing leadership support to operations Coordinators, quality team, call center team.
Oversee and develop the operations performance metrics system / contact center dashboard on daily basis, evaluating the data and tracking it on regular basis to reach customer satisfaction.
Evaluate daily, weekly, monthly reports of Operations Team performance (KPI’s), service level, call pattern, trends, and provide recommendations to increase effectiveness and efficiency of operations processes.
Produce metrics which provide visibility on the progress of work assignments and team performance.
Review Team performance and identify opportunities for improvement.
Distribute production schedules or work orders to departments.
Examine documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications.
Revise production schedules when required due to design changes, labor or material shortages, backlogs, or other interruptions, collaborating with management, marketing, sales, production, or engineering.
6+ years of professional experience in operations environment
Profound understanding of data analysis through Excel
Analytical and data-driven mindset
“Can do” attitude, leading the organization by offering solutions
Strong drive to execution, motivating the organization by exemplary leadership and strong work ethics
Very good communication skills
Meticulous and details oriented
Open to direction and Collaborative work style and commitment to get the job done
A demonstrated commitment to high professional ethical standards in a diverse workplace