Top Business Group for Human Resources

Operation Manager

Category Operation
Publish Date Monday 12-03-2018
Country Egypt
Gender any
Years Of Experience 6 - 9 Years
Salary Negotiable

A reputable company located in 5th Settlement is hiring an Operation Manager

Job Description:
  • Recommends changes in the Design, Development & Implementation of operations strategic plans, MPP, workflows, improvement plans for customer experience, NPS, setting service standards, policies & procedures, quality management, workforce planning, developing and meeting SLA’s, improving performance, increased use of resources and adaptation of new proven technologies to increase efficiency
  • Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities.
  • Requisition and maintain inventories of materials or supplies necessary to meet production demands.
  • Maintain and improve operations efficiency by providing leadership support to operations Coordinators, quality team, call center team.
  • Oversee and develop the operations performance metrics system / contact center dashboard on daily basis, evaluating the data and tracking it on regular basis to reach customer satisfaction.
  • Evaluate daily, weekly, monthly reports of Operations Team performance (KPI’s), service level, call pattern, trends, and provide recommendations to increase effectiveness and efficiency of operations processes.
  • Produce metrics which provide visibility on the progress of work assignments and team performance.
  • Review Team performance and identify opportunities for improvement.
  • Distribute production schedules or work orders to departments.
  • Examine documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications.
  • Revise production schedules when required due to design changes, labor or material shortages, backlogs, or other interruptions, collaborating with management, marketing, sales, production, or engineering.
  • 6+ years of professional experience in operations environment
  • Profound understanding of data analysis through Excel
  • Analytical and data-driven mindset
  • “Can do” attitude, leading the organization by offering solutions
  • Strong drive to execution, motivating the organization by exemplary leadership and strong work ethics
  • Very good communication skills
  • Meticulous and details oriented
  • Open to direction and Collaborative work style and commitment to get the job done
  • A demonstrated commitment to high professional ethical standards in a diverse workplace
  • Medical Insurance
  • Bonus
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