Top Business Group for Human Resources

Central Service Manager

Category Management
Publish Date Wednesday 06-12-2017
Country Egypt
Gender any
Years Of Experience 10-15 Years
Salary Negotiable

A multinational company located in Sheraton is hiring a Central Service Manager

Job Functions, Responsibilities:
  • Successfully manages the provision of a managed service within major programmes or for complex projects, where their multi-disciplinary teams comprise the core planning project control functions.
  • Provides strategic leadership to the activities of the department to ensure the developmentof a capable workforce with the required skills mix to ensure objectives and targets are met.
  • Leads cross-functional efforts to focus on core process performance by developing KPIs and other metrics linked to strategic objectives and customer satisfaction.
Competency Requirements:
  • Bachelor's degree in business discipline
  • 10 + years of progressive management experience including 5+ years in business process development and improvement, reengineering and/or leading lean, six sigma projects across a complex organization
  • Six Sigma certified, Lean Expert, CPE or equivalent
  • Ability to conduct root cause analysis and establish systematic change
  • Ability to influence, facilitate and manage change across departments
  • Strong leadership, change management, communication and interpersonal skills
  • Experience in working with workflow-driven systems
  • Experience with enterprise wide policy development, tracking and gaining approvals in a matrix environment
  • Experience with Enterprise Document Management systems
  • Strong presentation skills to a diverse audience
  • Proficiency with Microsoft Office suite
  • Fluency in written and spoken English
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