Customer Service and Collections Agent

Top Business Group for Human Resources

Category Customer Service

Publish Date Wednesday 30-04-2025

Country Egypt

Gender any

Years Of Experience

Salary Negotiable

"Customer Service and Collections Agent” is required for a multinational fintech services company located in Tahrir.

Responsibilities:

Respond to customer inquiries via phone, email, and chat, ensuring high levels of satisfaction.
Resolve customer issues and complaints promptly and professionally.
Contact customers with overdue accounts to arrange payment solutions and negotiate payment plans in alignment with company policies.
Handle billing inquiries and discrepancies, providing solutions and clarifications.
Update account information and payment status accurately in the system.
Days Off Fixed and rotational shifts.

Requirements:

Top Business Group for Human Resources