Call Center Manager

Category Customer Service

Publish Date Monday 30-01-2023

Country Egypt

Gender any

Years Of Experience 10-15 Years

Salary Negotiable

A Saudi Arabian company located in Makkah is hiring a Call Center Manager position

Job Description:

Supervising the telemarketing team and following up on the work entrusted to him
Follow-up the daily report of telemarketing officials on calls, follow-ups, and visits.
Monitoring and following up the plans and policies established by the company for dealing with customer data
Follow up on the report of phone calls to the telemarketing team on the CRM program
Follow-up and analysis of the level of calls to ensure that the highest quality standards are achieved.
Write a daily report on the number of clients referred to visit the branches.
Follow the strategic plan set for the Telemarketing Department to ensure the best marketing performance.
Contribute to the implementation of telemarketing strategies.
Cooperating with the marketing department in preparing market studies and measuring customer satisfaction.
Training the work team and providing suggestions to improve sales performance
Develop an annual marketing plan to develop the level of telemarketing and increase sales to deliver the project on time
Constant communication with shareholders and sellers to enhance the success of activities and enhance company's presence in the real estate market.

Qualifications:

Top Business Group for Human Resources