IT Support Engineer

Category Engineering

Publish Date Tuesday 03-01-2023

Country Egypt

Gender male

Years Of Experience 1 - 2 Years

Salary Negotiable

A multinational company located in El Obour is hiring an IT Support Engineer position

Job Description:

Resolve level 1 incidents for users
Interact with users via telephone and email in English and Arabic
Log all calls in a descriptive way for all tickets.
Identify, evaluate, and prioritize end-user problems and complaints
Analyze problems and formulate plans of resolution by utilizing available technical resources to solve end-user problems
Make sure all end users’ functionality is continuously running properties including periodic auditing.
Escalate level 2 and 3 tickets to respective groups
Escalate unresolved calls to the appropriate support specialist
Build/configure new desktops and laptops based on a preset schedule
Set up software standard images
Use IT Service Management processes and tools
Repair Hardware; main focus computers and printers
Proactive visits to remote sites for IT Maintenance

Qualifications:

Top Business Group for Human Resources