Category
Customer Service
Publish Date
Monday 25-01-2021
Country
Egypt
Gender
any
Years Of Experience
Salary
Negotiable
A multinational company located on Sheraton is hiring an Operations Officer
Job Description:
- Handle customer/applicant queries personally
- Document scrutiny and collection of applications for visa processing
- Handle cash and bank related transactions if assigned and ensure 100% accuracy
- Record & maintain all application data , ensure accurate & timely data entry into the system with zero errors
- Ensure all administration and logistics for passport delivery to consulate /applicant /logistic company
- Inform the applicants about the available Value added services an ensure delivery of value added service options to applicants
Qualifications:
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
