Top Business Group for Human Resources

Operations Officer

Category Customer Service
Publish Date Monday 25-01-2021
Country Egypt
Gender any
Years Of Experience
Salary Negotiable

A multinational company located on Sheraton is hiring an Operations Officer

Job Description:
  • Handle customer/applicant queries personally
  • Document scrutiny and collection of applications for visa processing
  • Handle cash and bank related transactions if assigned and ensure 100% accuracy
  • Record & maintain all application data , ensure accurate & timely data entry into the system with zero errors
  • Ensure all administration and logistics for passport delivery to consulate /applicant /logistic company
  • Inform the applicants about the available Value added services an ensure delivery of value added service options to applicants
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree