Customer Service Manager

Top Business Group for Human Resources

Category Customer Service

Publish Date Monday 18-11-2019

Country Egypt

Gender any

Years Of Experience 3 - 5 Years

Salary Negotiable

A publishing and distribution company located in Dokki is hiring a Customer Service Manager

Job description:

Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilise assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities

Qualifications:

Years of experience : 4-6 years
Computer Skills: good in Microsoft Office Suite
Language Proficiency: excellent in Arabic and good in English (written and spoken)
Age: 35 and above years old

Benefits:

Top Business Group for Human Resources