Years Of Experience
3 - 5 Years
A reputable company located in Heliopolis is hiring an IT Application Support Specialist
Job Description :
- Install, configure, test and administer applications components and manage user access permissions on them
- Provide training and coaching to application users.
- Provide daily assistance, help-desk support and first level troubleshooting and problem solving for internal business applications
- Monitor and respond quickly and effectively to incidents and requests
- Occasionally act as power user, personally performing some data entry and processing functions.
- Understand the business and work processes, and participate in defining required program functionalities, and in evaluation and selection of IT solutions for specific projects.
- Document and demonstrate solutions by developing documentation, flowcharts, presentations
- Good Knowledge of database concepts and SQL.
- Strong client-facing and communication skills
- Excellent problem solving, troubleshooting and multi-tasking skills
- Customer service orientation
- The following are not necessary, but will be considered as advantages for the candidate:
- Writing and modifying SQL queries on Microsoft SQL Server
- Experience with SQL Server Reporting Services and Microsoft SQL Server 2014 Report Builder
- Good knowledge of software development principle
- Experience with Microsoft SharePoint and Microsoft Office 365 platform