Top Business Group for Human Resources

IT Application Support Specialist

Category IT
Publish Date Monday 27-05-2019
Country Egypt
Gender any
Years Of Experience 3 - 5 Years
Salary Negotiable

A reputable company located in Heliopolis is hiring an IT Application Support Specialist

Job Description :
  • Install, configure, test and administer applications components and manage user access permissions on them
  • Provide training and coaching to application users.
  • Provide daily assistance, help-desk support and first level troubleshooting and problem solving for internal business applications
  • Monitor and respond quickly and effectively to incidents and requests
  • Occasionally act as power user, personally performing some data entry and processing functions.
  • Understand the business and work processes, and participate in defining required program functionalities, and in evaluation and selection of IT solutions for specific projects.
  • Document and demonstrate solutions by developing documentation, flowcharts, presentations
Qualifications :
  • Good Knowledge of database concepts and SQL.
  • Strong client-facing and communication skills
  • Excellent problem solving, troubleshooting and multi-tasking skills
  • Customer service orientation
  • The following are not necessary, but will be considered as advantages for the candidate:
    • Writing and modifying SQL queries on Microsoft SQL Server
    • Experience with SQL Server Reporting Services and Microsoft SQL Server 2014 Report Builder
    • Good knowledge of software development principle
    • Experience with Microsoft SharePoint and Microsoft Office 365 platform