Top Business Group for Human Resources

Digital and Social Media Advisor - Consumer Care Agent

Category Marketing
Publish Date Sunday 17-03-2019
Country Egypt
Gender any
Years Of Experience 0 – New Graduate
Salary Negotiable

A multinational company located in 5th settlement is hiring a Digital and Social Media Advisor - Consumer Care Agent


​Job Description:
  • Handling received engagement to the Company'sMiddle East Consumer Care Center for different contact reasons and through various channels (telephone, Emails, contact us forms andsocial contacts)
  • Guide the Company'sconsumers through complainhandling and other queries regarding the company's products range.
  • Handle followers online conversation on different digital assets/platforms (FB, Twitter, YouTube, Instagram..etc.)
  • Prepare effective early warning reports about corporate issues; real-time alerts and regular updates in case of crisis.
  • Promote and support continuous improvement initiatives by leveraging the company's practices such as ORs/ GSTD/FI.
  • Follow and help to improvestandard global processes and standard routines.
Qualifications:
  • Experience in Consumer services & Marketing or in Sales at the company's or equivalent FMCG preferred.
  • University Degree (eg. Marketing, communications, business) required.
  • Paid or voluntary work experience gained with a media evaluation company or within marketing/PR preferred.
  • Experience working in cross functional teams required.
  • English - fluent, business required.