Category
Human Resources
Publish Date
Thursday 28-02-2019
Country
Egypt
Gender
any
Years Of Experience
1 - 2 Years
Salary
Negotiable
A multinational company located in 5th settlement is hiring a HR Personal Administration Associate
Job Description :
- Execute accurately and timely daily operational activities and functions:
- Personal Administration – processing in SAP hire / rehire, transfer, promotion, end of employment, update personal details;
- Time Management – manage in SAP work schedules, resolve anomalies, manage absences / attendances, evaluate time, reporting;
- Payroll administration– manage additional and recurring payments and deductions;
- Providing answers to the written and oral requests received from the employees of the market in scope;
- Reporting – prepearing reporting to IBPs and state authorities;
- To ensure quality and timeliness of solving all enquiries, received by phone and e-mail (Case Management)/web-form to offer appropriate information to employees of IBPs that are serviced (* in case when CRC is internal)
- Analyze and follow-up the legislation changes of the countries in scope related to the daily operational activities.
- Knowledge and compliance to Collective agreements of the Market locations when performing the operational activities
- Communicate with the state authorities in the Markets where applicable on the topics of employees' payments/deductions processing
- Processing of documentation and quieries of the respective Market using local language (if required)
- Ensure ongoing proactive cooperation with PY team, Contact Centre and Market Local stakeholders in consistent improving of current process and stabilizing the quality of service delivered;
- Participate in Continuous Improvement programs and standartization of processes for IBPs that are being serviced, whenever possible;
To collaborate with specific market in implementing best practices of HR Admin processes;
- Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving
Qualifications :
- University degree
- Prior experience at least 1 year in HR Administartion, PY or CRC
- Strong customer service skills, including aptitude for working with personnel at all organizational levels
- Experience in working with computer data bases or in accountancy is preferable
- Proficiency in English (pre-intermediate level/upper-intermediate depending on the market that is serviced)
- Local language of market that is being serviced (if required)
- Extensive knowledge of local company organization, people, history, culture
- Suitable seniority to reflect importance of the role
- Credibility throughout the company
- Business understanding
- Good understanding of Data and IS related matters
- Proven communication, management and negotiation skills
