Top Business Group for Human Resources

Administrative and Secretarial Skills

Date Tuesday 07-11-2023 Category Administration

Course Overview
To make sure that your work is done effectively and effeciently and to develop an assertive organised approach to managing people & processes in the office environment, you need to attend this interactive course through which your professional & personal skills will be improved.

Course Outline
  • Module 1: Overview and General Duties
    • Professional traits and qualities
    • Office settings
    • Overview of operational and management functions of a typical business
    • Daily duties
    • Introduction to office equipment, furniture and supplies
    • Organizing work and protecting its quality
    • Being a time intelligent person
    • Prioritizing the tasks
  • Module 2: Office Communications
    • Telecommunications equipment and systems
    • Managing incoming and outgoing communications
    • Using the telephone effectively and telephone etiquette
    • Business writing and netiquette fundamentals
    • Overview of the document planning and generation process
    • Proof-reading skills
    • Setting up/developing writing layout and style guidelines for the organization
    • Quick review of English and Arabic grammar
    • Handling the different stages from giving, and receiving to passing on information successfully.
    • Briefing skills management.
    • Arranging and assisting with meetings and conferences
    • Setting agendas, taking notes & minutes and following-up
    • Managing the paper-load and developing paperless systems
    • Getting the best from office technology
    • Preparing & designing presentation slides
  • Module 3: Personal Communication Skills Development
    • Assertiveness and conflict
    • Listening skills
    • Behavioral styles and how people want to be treated
    • Developing a personal chain of work-connections.
    • Handling people who have problems, and people who cause problems.
    • Action planning
Training Methodology
This course is a highly interactive training course, providing everyone with an opportunity to exchange reviews and learn from each other’s experiences. It also includes a range of case studies, management games discussions and exercises.

Learning Objectives
Upon completion of this course, participants will be able to:
  • Manage a network of working relations
  • Communicate effectively
  • Manage time for themselves and others
  • Manage the performance of admin staff
  • Manage and present information
  • Organize and improve office systems
Who Should Attend
  • Office Managers
  • Personal Assistants
  • Executive Secretaries
  • Supervisors of clerical and administrative staff
  • Office Administrators
Course Duration
  • Three days from 9:00AM to 4:00PM
Registration Deadline
  • One week before the course date
Course Venue
  • Top Business premises: 17, Abdel Wahab Selim Elbeshry St. Sheraton Heliopolis, Cairo, Egypt.
Registration & Payment:
• Course fees include material (Soft Copy), light lunch, coffee break and certificate.
• Payment by cheque in Top Business’s name, cash to our address or by bank transfer.
• Payment is due within 3 working days from course confirmation. Your registration is confirmed only after course payment
• Payment is nonrefundable, however participant can be substituted or can attend next confirmed round of the same course or another course.