To make sure that your work is done effectively and effeciently and to develop an assertive organised approach to managing people & processes in the office environment, you need to attend this interactive course through which your professional & personal skills will be improved.

• Module 1: Overview and General Duties
  • Professional traits and qualities
  • Office settings
  • Overview of operational and management functions of a typical business
  • Daily duties
  • Introduction to office equipment, furniture and supplies
  • Organizing work and protecting its quality
  • Being a time intelligent person
  • Prioritizing the tasks
• Module 2: Office Communications
  • Telecommunications equipment and systems
  • Managing incoming and outgoing communications
  • Using the telephone effectively and telephone etiquette
  • Business writing and netiquette fundamentals
  • Overview of the document planning and generation process
  • Proof-reading skills
  • Setting up/developing writing layout and style guidelines for the organization
  • Quick review of English and Arabic grammar
  • Handling the different stages from giving, and receiving to passing on information successfully.
  • Briefing skills management.
  • Arranging and assisting with meetings and conferences
  • Setting agendas, taking notes & minutes and following-up
  • Managing the paper-load and developing paperless systems
  • Getting the best from office technology
  • Preparing & designing presentation slides
• Module 3: Personal Communication Skills Development
  • Assertiveness and conflict
  • Listening skills
  • Behavioral styles and how people want to be treated
  • Developing a personal chain of work-connections.
  • Handling people who have problems, and people who cause problems.
  • Action planning

This course is a highly interactive training course, providing everyone with an opportunity to exchange reviews and learn from each other’s experiences. It also includes a range of case studies, management games discussions and exercises. Upon completion of this course, participants will be able to:

• Manage a network of working relations
• Communicate effectively
• Manage time for themselves and others
• Manage the performance of admin staff
• Manage and present information
• Organize and improve office systems

• Office Managers
• Personal Assistants
• Executive Secretaries
• Supervisors of clerical and administrative staff
• Office Administrators

• Three days from 9:00AM to 4:00PM

• One week before the course date

• Top Business premises: 17, Abdel Wahab Selim Elbeshry St. Sheraton Heliopolis, Cairo, Egypt.