Top Business Group for Human Resources

Office Management

Date Sunday 27-10-2019 Category Administration

Course Overview
To make sure that your work is done effectivly and effeciently and to develop an assertive organised approach to manging people & processes in the office environment, you need to attend this interactive course through which your professional & personal skills will be improved

Course Outline
  • Module 1: Overview and General Duties
    • Professional traits and qualities
    • Office settings
    • Overview of operational and management functions of a typical business
    • Daily duties
    • Introduction to office equipment, furniture and supplies
    • Organizing work and protecting its quality
    • Being a time intelligent person
    • Prioritizing the tasks
  • Module 2: Office Communications
    • Telecommunications equipment and systems
    • Managing incoming and outgoing communications
    • Using the telephone effectively and telephone etiquette
    • Business writing and netiquette fundamentals
    • Overview of the document planning and generation process
    • Proof-reading skills
    • Setting up/developing writing layout and style guidelines for the organization
    • Quick review of English and Arabic grammar
    • Handling the different stages from giving, and receiving to passing on information successfully.
    • Briefing skills management.
    • Arranging and assisting with meetings and conferences
    • Setting agendas, taking notes & minutes and following-up
    • Managing the paper-load and developing paperless systems
    • Getting the best from office technology
    • Preparing & designing presentation slides
  • Module 3: Personal Communication Skills Development
    • Assertiveness and conflict
    • Listening skills
    • Behavioral styles and how people want to be treated
    • Developing a personal chain of work-connections.
    • Handling people who have problems, and people who cause problems.
    • Action planning
Training Methodology
This course is a highly interactive training course, providing everyone with an opportunity to  exchang eviews and learn from each other’s experiences. It also includes a range of case studies,  management games discussions and exercises.

Learning Objectives
Upon completion of this course, participants will be able to:
  • Manage a network of working relations
  • Communicate effectively
  • Manage time for themselves and others
  • Manage the performance of admin staff
  • Manage and present information
  • Organize and improve office systems
Who Should Attend
  • Office Managers
  • Personal Assistants
  • Executive Secretaries
  • Supervisors of clerical and administrative staff
  • Office Administrators
Course Duration
Three days from 9:00AM to 4:00PM
 
Registration Deadline
One week before the course date
 
Course Fees
  • 3150 EGP (Registration is confirmed only upon payment)
  • Fees include materials and attendance certificate
  • Complimentary coffee breaks and light lunch
Course Venue
Top Business premises: 17, Abdel Wahab Selim Elbeshry St. Sheraton Heliopolis, Cairo, Egypt.
 
Payment
  • Payment should be made one week prior to course.
  • Payment by cheque in Top Business’s name or cash to our address.