Top Business Group for Human Resources

Digital Social Media Advisor

Category Media
Publish Date Monday 05-11-2018
Country Egypt
Gender any
Years Of Experience 0 – New Graduate
Salary Negotiable

A multinational company located in 5th settlement is hiring a Digital Social Media Advisor


Job Description:
  • Handling received engagement to Nestlé Middle East Consumer Care Center. For different contact reasons and through various channels (telephone, Emails, contact us forms, social contacts)
  • Guide Nestle's consumers through complains handling and other queries regarding Nestle products range.
  • Handle followers online conversation received to brands different digital assets/platforms (FB, Twitter, YouTube, Instagram..etc.)
  • Prepare effective early warning reports about corporate issues; real-time alerts and regular updates in case of crisis
  • Promote and support continuous improvement initiatives by leveraging NCE practices such as ORs/ GSTD/FI
  • Follow, and help to improve, standard global processes and standard routines

Qualifications:
  • Experience in Consumer services & Marketing or in Sales at a FMCG preferred. 
  • Years of experience: 0-2 years
  • University Degree (eg. Marketing, communications, business) required.
  • Paid or voluntary work experience gained with a media evaluation company or within marketing/PR preferred.
  • Experience working in cross functional teams required.
  • English - fluent, business required.