Category
Engineering
Publish Date
Thursday 08-06-2017
Country
Egypt
Gender
any
Years Of Experience
3 - 5 Years
Salary
Negotiable
International Telecom company is hiring Area Maintenance Manager
Job Description:
- Maintenance Operations Management
- Customer Call resolution as per defined SLA
- Company Process adherence at Maintenance Center
- Availability monies in spare for seamless billing of parts
- Maintain MSL of Spare parts at maintenance center
- Work - ways planning and adherence
- Partner Life Cycle Management
- Real Good maintenance partner appointment as per blue print plan
- Maintenance Partner Relationship Management
- Resolving maintenance partner issues related to customer service, claim settlement etc.
- Implementing Maintenance Partner Engagement program
- Ensuring Product Knowledge / repair skill improvement for Maintenance Partner Technician
- Smooth Separation of Maintenance Partner ensuring all issues are well settled before separation without impacting customer service
- Ensuring Smooth Recovery Process of defective spares from “Authorize Maintenance Partner”
- Spare Part reconciliation at partner level every month
- Download new product Information to Technician
- Provide repair Skill know-How to repair technician
- Root Cause Analysis of Customer-Service–Performance parameters and corrective action planning, implementation and control
- To report quality failures with respect to the company’s products to the quality control team for immediate corrective actions
- Maintenance Asset Management
- Repair Skill Enhancement of Technician
- Customer Service Performance Management
- Identify and resolve gaps in customer service (impacting customer TAT, Maintenance Cost, Repair Quality)
