Top Business Group for Human Resources

Office Management

Date Tuesday 05-12-2017 Category Administration

To make sure that your work is done effectivly and effeciently and to develop an assertive organised approach to manging people & processes in the office environment, you need to attend this interactive course through which your professional & personal skills will be improved

Course Outline
Module 1: Overview and General Duties
  • Professional traits and qualities
  • Office settings
  • Overview of operational and management functions of a typical business
  • Daily duties
  • Introduction to office equipment, furniture and supplies
  • Organizing work and protecting its quality
  • Being a time intelligent person
  • Prioritizing the tasks
Module 2: Office Communications
  • Telecommunications equipment and systems
  • Managing incoming and outgoing communications
  • Using the telephone effectively and telephone etiquette
  • Business writing and netiquette fundamentals
  • Overview of the document planning and generation process
  • Proof-reading skills
  • Setting up/developing writing layout and style guidelines for the organization
  • Quick review of English and Arabic grammar
  • Briefing skills - giving, receiving and passing on
  • Arranging and assisting with meetings and conferences
  • Setting agendas, taking notes & minutes and following-up
  • Managing the paper-load and developing paperless systems
  • Getting the best from office technology
  • Preparing & designing presentation slides
Module 3: Personal Communication Skills Development
  • Assertiveness and conflict
  • Listening skills
  • Behavioral styles and how people want to be treated
  • Developing a personal network of working relationships - influencing skills
  • Dealing with people problems and problem people
  • Action planning

Training Methodology
This course is a highly interactive training course, providing everyone with an opportunity to exchange views and learn from each other’s experiences. It also includes a range of case studies, management games discussions and exercises.

​Learning Objectives
Upon completion of this course, participants will be able to:
  • Manage a network of working relations
  • Communicate effectively
  • Manage time for themselves and others
  • Manage the performance of admin staff
  • Manage and present information
  • Organize and improve office systems
Who Should Attend
  • Office Managers
  • Personal Assistants
  • Executive Secretaries
  • Supervisors of clerical and administrative staff
  • Office Administrators
Course Duration
  • Three days from 9:00AM to 4:00PM
Registration Deadline
  • One week before the course date
Course Fees
  • 2850 EGP (Registration is confirmed only upon payment)
  • Fees include materials and attendance certificate
  • Complimentary coffee breaks and light lunch
Course Venue
  • Top Business Training Center: 17, Abdel Wahab Selim Elbeshry St. Sheraton Heliopolis, Cairo, Egypt.
  • Payment should be made one week prior to course. 
  • Payment by cheque in Top Business’s name or cash to our address.